PayUPaisa — Payu not giving my money

I paid 3000 on 4 may 2022. my payment was successful but money not received on my wallet. when i contact merchant they told me that money will received soon, when i talked to merchant every time same reply from merchant then at last merchant denied that your transaction was failed and we did not received any money from you.
after that i contact with my bank(paytm payment bank). and raised a ticket. my bank told me that payment was successful. and give a transaction no to track on payu. when i track transaction on payu payu is showing that transaction was successful.

so if transaction was successful, where is my money now. merchant told me that he did not received money from payment getway. and my bank and payu saying that transaction was successful.

i create a ticket on payu on July 16, 2022. payu did not reply til now. ticket is stil open after 13 days without replying a single word. payu kindily return my money back. and solve my ticket.
ticket no.-ZZ[protected]