| Address: | Chennai, Tamil Nadu, 600091 |
| Website: | www.payzak.com |
I had to pay an advance to my owner.
Paid Amount Rs 103490.00
Transaction ID [protected]
Transaction Date & Time 10/08/2016 11:01 AM
As it was my last day of advance payment and I did not have time, I used the services of Payzak using my debit card.
Its been over 24 hours and they are giving all false dates.
In their website, there is an option for immediate. Despite me having chosen this, and being charged an additional fee, there is no honour to their commitement dates.
First they said in 3-4 hours it will be credited, then at the end of the 1st working day. Next, in the morning of Day 2, then they said end of working day 2. Still the transfer is not complete.
I do not understand how they can behave so unprofessionally. I have shown them warning messages from my owner for defaulting on advance payment.
Still they have not taken it seriously.
if they were to take 2 days, I would have easily issued a cheque or done cash deposit. why would i spend 3000 rupees more ?
I request consumer forum to guide me on the necessary course of action and seek justice for all the hardships faced. I would like to file a case of negligence of service.
I also would advice payzak not to false advertise and to UPDATE THEIR website with the correct time frames for payments. They havent mentioned this and this is causing a lot of hardship.
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Sorry for the inconvenience caused. I will explain you the procedure we follow to process the payment. the two transaction you did is high amount. So as per our process we have to check the transaction is done with proper limits approved by RBI. Initially our risk management team from bank end kept hold on the payments since the value of the transaction exceeds the limit set by RBI. Unfortunately after your request from your end that the transaction is initiated from debit card, we requested our risk management team to release the transaction. We took almost care in helping this issue sorted out. we are following set of process management to avoid fraudulent transactions, which caused the delay of two days. and we cross verified with your beneficiary and he also confirmed that he received the payment. So please co-operate with us that once the process is clear we will not hold the payment at any cost. if some proof mismatch, RBI RULES not followed or suspicious transaction, will under go severe risk analysis and it will be sorted out manually. If our process caused you any issues sorry for the incontinence caused. We will take this issue as sorted if you have any further clarifications please call us customer support or raise a support ticket to take it further.
Regards,
The Payzak Team