[Resolved]  Payzapp — cash back not received (ref id[protected]

Hbl[protected]
Pending case id[protected]

I am hoping for resolution here. I escalated to hdfc nodal team and to various other teams but no resolution yet. I have 2 payzapp wallets, one with full kyc, and one with minimum kyc. One with minimum kyc is the oldest one (When payzapp used to do the kyc through aadhar details).

I made a transaction in the month of may20' of inr45, 450 in the no broker rent payment application during hdfc payzapp 5% cash back offer maximum upto 500inr.

Hdfc payzapp team blocked my wallet due to limited kyc without prior notice and hence now i am not eligible for the cashback amount that supposed to be credited in the month of jul20. I talked to many support agents but they failed to assist. Hence i need someone intervention here for resolution.

Please reach to me my email address or contact me for any question and better clarification.

Thanks in advance
Love aggarwal
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Aug 10, 2020
Complaint marked as Resolved 
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
HDFC Bank Customer Care's response
Dear Customer,

We're here to help. Kindly share with us your registered details and issue details by going to this link http://bit.ly/2aJ9wGW . Do mention ref ID PZ[protected] in the comment box for us to be able to investigate and revert to you on your registered email ID with a resolution.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

No payzapp now denied for his previous terms and conditions . On August month their clearly mentioned that translation done any debite card whic is link on payzapp . In this money now you change the terms and conditions that translation should done through payzapp balance or hdfc card.
This is illigal you cannot change you previous condition i have screenshot of thoes trem and conditions as a proof. This is a biggest scam of India .
If i does not get cashback i write it on fb Twitter youtube and launch a complane on consumer forum.
My demand is -
Either give me cashback or send me the term and condition in August month.
I cannot tolerate this type of scams. Payzapp is running business in India then you should follow the rules of India . payzapp wallet number [protected]
Tathagata Chakraborty

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