[Resolved] Peachmode — not refunding the payment

PAnam Choupra

from New Delhi, Delhi

Address:

Mumbai City, Maharashtra

The item i ordered is not matching with the pictures online. I have raised a request on the same day to which they say that they cannot raise the refund, because the product was on sale. Does that really matter when we are paying for the product? When i'm not liking the product, its my right to return or get the refund. The fabric is not matching to the product details online, the embriodery is not matching.. How do i accept it? A. Lso, it was an urgent delivery, which i received on the third day. If my urgent delivery request is not favoring my situation, i request for my return.

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Jan 19, 2020

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Peachmode Customer Care's response Your request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details.

If the pick up is not done as per the scheduled time mentioned in the email, please let us know.

As per our return policy : https://peachmode.com/help/#refund you are eligible for peachmode store-credit which can be used to purchase any other product on our website.