Peachmode — not taking return

Mekhla Mukherjee Haldar

from Mumbai, Maharashtra

Address:

F4 Neeraja Paradise TC Palya Jayanti nagar main road, Horamavu, Bangalore, Karnataka, 560043

I had purchased a gown from Peachmode on 11th October 2019, while purchasing the product nowhere it was mentioned that this product is non returnable as if it was so I would have never ever purchased a product like this ever, I am attaching all the screenshots from the page. The item has got delivered today and its coming tight for me. All the dresses that I wear from other brands I wear XXL and they come proper for me in this case this XXL item is coming tight.
Now when I am trying to return the product its telling me that its a sale item and cannot be returned, when the customer is trying to purchase the item they don't write anything like this and fool them. So now I have no other choice than to throw the item or to give it to someone who is thinner than me.
This is extremely disappointing, this was the 1st time I actually ordered from peachmode and apparently is going to be the last time too. I had purchased this dress for my brother's wedding so I am out of RS 2699 RS and I don't even have a dress to wear. Usually when we purchase something on amazon/flipkart any item thats non returnable is always clearly mentioned in the description, thats what transparency is and no wonder they are the best online shopping companies

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Peachmode customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Peachmode Customer Care's response Hi

#[protected]

Your request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details.

If the pick up is not done as per the scheduled time mentioned in the email, please let us know. There is no additional for pickup service.

As per our return policy : https://peachmode.com/help/#refund you are eligible for peachmode store-credit which can be used to purchase any other product on our website.

For any queries and information, kindly call us on[protected]AM – 6PM ) or even you can get in touch with our customer support team through online chat/email.

Nov 03, 2019

Updated by Mekhla Mukherjee Haldar After this order, the refund was given to me through store credit only..i really wanted to get rid of peachmode thinking i will never ever come to THIS WEBSITE but obviously they are smart and no one cheaters, definitely not customer centric...so gave me the money not to my credit card but store credit on peachmode so i again have to purchase something on this ### platform..
.i placed a fresh order using my store credit on 24th October since then the order is still in processing status... Whenever i call they have the same response due to festive season warehouse was closed ... The whole of India celebrated and completed Diwali, even schools have opened but peachmode s still celebrating Diwali ... Noone has a clue when the dispatch is gonna happen... Everyday i keep calling them and they say it will dispatch by evening... But this has been happening since 1st and the order still is in processing status..i needed that dress for an occasion on 10th .. Dispatch only hasn't happened, it will surely not reach me before the time ...i m out of 4500 rs without anything in my hand... Have never ever seen a ### system than this ... No wonder peachmode can never rise to the levels of Flipkart or Amazon as they value their customers and as for peachmode as long as the money is with them they don't care if the customer is receiving the product or not...i will see where n all i can raise complaint against peachmode, all possible FORUMs so people know...

Nov 03, 2019

Updated by Mekhla Mukherjee Haldar After writing so many emails to peachmode, calling at least a 100 times, PFA the email from peachmode and this was the exact same response they wrote to me today morning, yesterday, day before yesterday, They are telling they have not received the order from the supplier until yesterday they said their warehouse was closed due to diwali and they said all orders will go out on 1st or maximum 2nd and end of dat 3rd they are telling order is not received from supplier...so the question I asked was ..if the supplier is not able to cater the order, should the customer keep waiting forever???????????????????????????????????????????The customer has waited 10 days and still order is not discharged, they obvioulsy do not have a response to anything...