[Resolved] Peachmode — order id[protected] | |||
This is my first order on peachmode and i don't wish to make it my last one. I ordered the above dress for myself, however the pajama of the dress is very tight for me. The kurta is still manageable. I need to return and refund for this product - (Inr 2199.00). The fabric is also not good, but that is secondary. The customer service advisor, informed me that i cannot get a refund and only a peachmode credit. I don't want the credits, i need a refund. The customer service person was very very rude, he was not ready to understand my concern and kept on telling me that i should read all the policies before buying. He even mentioned that i should measure myself and compare it to the size chart before placing my order. To be honest, i buy a lot of products online (Shoppers stop, myntra, limeroad, amazon) but nobody spoke to me like this. I agree it was mistake that i did not measure each and every part of my body and compared it to the size chart before placing the order. But i don't deserved to be punished like that, it is not a small amount for me. I am a single mother and it is my hard earned money. He even threatened me that he will disconnect my call (I did not use any abusive words or harsh language, you can listen to the call) his attitude was very rigid and very negative. This was my worst customer service experience. I really didn't expect this kind of behavior when i called. My friend referred to your website and that's why i placed the order. I am going to go back and share my experience with her. Request you help me with a refund in my account. Please don't make my first experience with peachmode as a most horrible one. I am a person of substance and i will not do anything without a proper rationale to it. Please let me know if you need additional information. You can reach out me on mobile phone: [protected] Regards, Shailja dalmia Was this information helpful? | |||
Dec 5, 2019 Complaint marked as Resolved Peachmode customer support has been notified about the posted complaint. Verified Support Nov 03, 2019 Peachmode Customer Care's response Hi Shailja Dalmia, #[protected] Sorry for the inconvenience caused to you. We apologize for the same as you mentioned the ordered product have size issue and not happy with it.. And if possible if you can get it altered from local market we can arrange for a reimbursement for the same (max 100 INR.) in bank or store credit for next purchase online Request you to let us know if we can proceed further to initiate the return request as per company policy or you can get it fixed locally. you are eligible for peachmode store-credit which can be used to purchase any other product on our website. Kindly confirm we will initiate your return request for the same. Kindly confirm on the same so that we can proceed further for compensation or replace. For any queries and information, kindly call us at[protected]AM – 6PM) or even you can get in touch with our customer support team through online chat/email. Regards, Team Peachmode. | |||
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Now i returned and it is more than 10 days and waiting for credits. no response still and they are saying it might delay as it is festive season. Will they agree if i pay money a week later after receiving the product?
I do not want to wait for anything. it is more than a month. I need a refund.
Order#[protected]