[Resolved] Peachmode — Product quality is bad, return policies are full of hassles

Chandu Lakkimsetty

from Bengaluru, Karnataka

Address:	395010
Website:	www.peachmode.com

Hi,
Problem with peachmode:
1. Advertised quality and delivered quality are not same.
2. When i ask to take back the product, they are not providing ways for hassle-free return back.
3. Money is credited to their own wallet, which means i must buy a product from them. This is against my consumer rights. I lost the trust on their brand in terms of quality, hence i am returning back their product, why will i purchase another product from them?

I have checked in this same forum, many complaints are there against peach mode in terms of advertised quality vs delivered quality.

Their customer support is pathetic, they either don't understand or act as if they are not understanding the problem.

Regards,
Chandra

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Jun 20, 2017

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Peachmode Customer Care's response Hi Chandu,

Your request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details.

If the pick up is not done as per the scheduled time mentioned in the email, please let us know.

Regards,
Faisal

May 30, 2017

Updated by Chandu Lakkimsetty First please clarify on my above concerns before arranging pickup.

>>1. Advertised quality and delivered quality are not same.
>>2. When i ask to take back the product, they are not providing ways for hassle-free return back.
>>3. Money is credited to their own wallet, which means i must buy a product from them. This is against my >>consumer rights. I lost the trust on their brand in terms of quality, hence i am returning back their product, why >>will i purchase another product from them?

Thanks

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Comments

Huma Shahnaz

from Gurgaon, Haryana

this is a fraud website which is making fool to the customers. If some one is buying from peachmode he/she is going to waste his/her money. Customer service department is worst and their services are pathetic. They are not returning my money.