[Resolved] Peachmode — wrong/worst product delivered - refund required

ritaratra

from Noida, Uttar Pradesh

Address:

Steel Authority of India Limited, ISPAT BHAVAN, Lodhi Road, Near Lodhi Hotel, New Delhi-110003, New Delhi, Delhi, 110003

I ordered one 'red cotton zari weaved saree' through cod via order #[protected] dated 3rd aug., 2019 and two other dresses viz. 'captivating gray colored partywear embroidered georgette palazzo suit' and 'pretty navy blue colored partywear embroidered cotton dress material' through netbanking payment via order no. #[protected] dated 2nd auyg, 2019. Screenshot is also attached for your reference.

To my surprise, i received totally different product. First one is 'red cotton zari weaved saree' but received plain saree with very cheap material, which is not acceptable at all. Secondly, other two orders viz. Palazzo suit & dress material is of worst quality & not maching with the product which is displayed at the 'peachmode' site.

Moreover, on the first order 'return tab' option is not available and for the rest of the orders it is being told that product was in discount so it can not be returned. Kindly do the needful so that item can be returned. I need my money back as these products are the worst i received till now.

Regards,

Rita

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Sep 21, 2019

Complaint marked as Resolved

Peachmode customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2019

Peachmode Customer Care's response Hi RITA,

We apologize for the inconvenience caused to you. As per trail and telephonic conversation asked for images of the product. Please provide us with the product images which is delivered to you with small SKU bar-code sticker which is there on the transparent bag .so that we can investigate this issue further and do our best to resolve it.

For any further assistance, kindly call us on[protected]AM – 6PM ) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards:
Shahnawaz

Aug 16, 2019

Updated by ritaratra Order No.[protected] has been picked up which was 'Cash on Delivery' but payment not received & Order No.[protected] has not been picked up as yet, where payment was made 'Online'. I received a phone call from them and informed that the product is not acceptable to us at all as in the first image, the colour of dupatta delivered is 'white' whereas in the image it shows brown. & in the second picture Plazzo embroidary is different & very cheap. These product they delivered are of very very poor quality. I need my money back as these products are the worst i received till now.

RITA
[protected]

Aug 17, 2019

Updated by ritaratra Hi,
I have not received the payment yet against Order #[protected] which was picked up on 14th Aug., 2019.

Against my second order #[protected], I have sent all the information which I had. Once again, I am sending the images of the product which I have received and which is different from what I ordered.

In your website - 'Pretty Navy Blue Colored Partywear Embroidered Cotton Dress Material' shows dress with brown color dupatta, whereas I received white dupatta attached photo for your reference. And for 'Captivating Gray Colored Partywear Embroidered Georgette Palazzo Suit' the embroidary is different hence both products are not acceptable. Kindly arrange to urgently pick-up and refund the money.
Regards,

RITA
[protected]

Aug 20, 2019

Updated by ritaratra Payment not received against Order #[protected] which was picked up on 14th Aug., 2019.

Against my second order #[protected], their product is of worst quality and not matching with the product shown at the site, hence not acceptable. Action must be taken against these fraud Company.

I need my money back urgently.

RITA
[protected]

Verified Support

Aug 20, 2019

Peachmode Customer Care's response Hi RITA RATRA,

#[protected]

Your return request is already completed. We have issued you store credit, details of which have already been emailed you separately. Please check your inbox. For your reference, here are the details.

Amount issued : 1099

Account email address :[protected]@yahoo.com

Please follow the below procedure to use the store-credit online.

1. Login to your peachmode account.
2. Add to cart the products which you wish to buy.
3. Click on use store-credit box. Enter the amount you wish to pay for using store-credit.
4. Click Apply.
5. Click on checkout. Complete your purchase.