[Resolved] Peachmode — wrong/worst product delivered - refund required
Steel Authority of India Limited, ISPAT BHAVAN, Lodhi Road, Near Lodhi Hotel, New Delhi-110003, Delhi, Delhi, India
Riritaratra on Aug 13, 2019
I ordered one 'red cotton zari weaved saree' through cod via order #[protected] dated 3rd aug., 2019 and two other dresses viz. 'captivating gray colored partywear embroidered georgette palazzo suit' and 'pretty navy blue colored partywear embroidered cotton dress material' through netbanking payment via order no. #[protected] dated 2nd auyg, 2019. Screenshot is also attached for your reference.
To my surprise, i received totally different product. First one is 'red cotton zari weaved saree' but received plain saree with very cheap material, which is not acceptable at all. Secondly, other two orders viz. Palazzo suit & dress material is of worst quality & not maching with the product which is displayed at the 'peachmode' site.
Moreover, on the first order 'return tab' option is not available and for the rest of the orders it is being told that product was in discount so it can not be returned. Kindly do the needful so that item can be returned. I need my money back as these products are the worst i received till now.
Complaint marked as Resolved Sep 21, 2019
[Aug 13, 2019] Peachmode customer support has been notified about the posted complaint.
Verified SupportPeachmode Customer Care's response, Aug 15, 2019
We apologize for the inconvenience caused to you. As per trail and telephonic conversation asked for images of the product. Please provide us with the product images which is delivered to you with small SKU bar-code sticker which is there on the transparent bag .so that we can investigate this issue further and do our best to resolve it.
For any further assistance, kindly call us on[protected]AM – 6PM ) or even you can get in touch with our customer support team through online chat/email.
Thank you for your co-operation.
Verified SupportPeachmode Customer Care's response, Aug 20, 2019
Hi RITA RATRA,
Your return request is already completed. We have issued you store credit, details of which have already been emailed you separately. Please check your inbox. For your reference, here are the details.
Amount issued : 1099
Account email address :[protected]@yahoo.com
Please follow the below procedure to use the store-credit online.
1. Login to your peachmode account.
2. Add to cart the products which you wish to buy.
3. Click on use store-credit box. Enter the amount you wish to pay for using store-credit.
4. Click Apply.
5. Click on checkout. Complete your purchase.
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