Pearson Vue — computer system got off while examination.

Address:	6016
Website:	consumer complaint

Hi, my name is sim and my brother who is in perth, australia yesterday only gave pte test on 21st august 2018 at 1'o clock lock at ecu, while examination when he reached on reading module, his computer got pause and didn't work, then he raised his hands and pte instructor came in for his rescue and he again started the system for him. The problem is that a person is paying so much money for these exams in one go like $ 340 around and how come a system can be off or it get paused during examination, in those span of minutes my brother confidence was shaken and he could not complete his last 5 questions on time and he was dishearten. I request the management of pearson who are conducting this test everyday, please do something for this big issue. A person's whole life is depend on exam and fees of examination is also high. So, kindly make some arrangements that any person should not get this kind of problem. I want a refund of this thing so that my brother can give this exam again, till now result is not out and i am writing this message before result. I want some solution to this problem at fast pace.in the end i can provide all the details about my brother examination details if they need it further but please reply me back.

Regards
Sim