Pedl — trip started but cycle not unlocking

Address:

Pune, Maharashtra, 411007

Yesterday i tried to use cycle from a pedl station in aundh. Cycle number was 101674. The trip started but cycle did not unlock. I tried to end trip thereafter but not happening. Rs 10/- have been deducted from my account and the trip is still not ending. I get a message saying i need to pay rs. 38/- to continue using the cycle. Please help me to end this trip and refund the money. This is my 4th complaint regarding this issue, no response from zoomcar. There isn't a single number from your website that works.