People-Group / People Interactive India — VIP Shaadi Worst Customer Service Ever

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308
Website:www.vipshaadi.in

I am writing this email after a very disappointing customer experience with VIP Shaadi membership. My id is sh43899378.

I took the membership a few month back and this has turned to be a nightmare of an experience for me. I have tried to explain my concern to various managers in your customer service team(Mumbai) but I found them extremely disrespectful and careless towards the customer. Here are some of the key issues, which I have faced in last 3 months of subscription


1. For first two months, they changed 2 relationship manager since they never responded.

2. 3 rd relationship manager started to choose profile on his own and most of these members were from Pune and Mumbia, I was not looking profiles out Delhi/NCR.
3. 4 Relationship shared 15 profiles and after I told her to fix up meetings, she always responded with same answer, these people are not reachable now.
4. I tried reaching to managers and they always took a weeks’ time to respond to my query


Now, I was informed my membership subscription is over without even 2-3 active conversation with any member in last 3 months. for past 1 week, I am trying to reach out the customer support to resolve this issue but I have not received any call as of yet.


PLEASE DO NOT USE THIS SERVICE!
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    People-Group / People Interactive India Phone
    +91 22 4351 7007 (HQ)
    +91 22 4200 7007 (Infocom)
    People-Group / People Interactive India Address
    2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034
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