Pepperfry — a. cancellation of order, b. change of shipping address

Pepperfry — a. cancellation of order, b. change of shipping address

D deekshadogra from Delhi, Delhi

A. I want to cancel an order accidentally placed at wrong address. Customer support is pathetic, arrogant, ill-mannered & not helping. After going through a lot of hassels (Talking to these unprofessional guys in customer care) i have decided not to have product. Why can't pepperfry give this option when all other competent online shopping sites are giving this option. There is no such policy on your page that clearly states customer can not cancel their order. It is against customer rights protection law. B. Why there is no option or a policy in place to change shipping address (Any other human error) if i have accidentally entered wrong address. Again, this option is available on all compitent online shopping sites. You guys train your staff to tell lies to customers in the name of policy which do not even exist. I would alert my near & dear ones to stay away from 'looters and frausters' like you through social media. One word for you -'sick' Was this information helpful? No (0) Yes (2)
Pepperfry customer support has been notified about the posted complaint. Apr 16, 2018 Updated by deekshadogra It's been 4 days since pepperfry is informed about the complaint and yet no communication and action from their end. This shows their seriousness and willingness to keep their customers happy. I have lost hopes now that they will resolve the issues. I'm sure the next steps though but rest assured WILL ALERT MY NEAR AND DEAR ONES NOT TO PURCHASE FROM PEPPERFRY.
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