Pepperfry Complaints & Reviews

Its being so long i have raised request for return of 3 Door wardrobe, it says pick up requested (weeks before). No one has been assigned to pick the item and no information from customer care or any. Tired of writing to them the only revert i get it issue is resolved ticket is closed pls raise new request. How can you close the ticket without taking acknowledgement. Call backs never comes back post your order stuff.

Order...

Order ID :
[protected]
[protected]
King size and queen size bed assembly.

Each time pepperfry assigns this particular carpenter : Subrata Bose and he mentions he is arriving at 12 pm and never turns up until 7 30 pm.

This has been happening for 3 days and pepperfry has not been able to assign a different carpenter for assembly.

Please refund and return the item in case you are not assembling the furniture

I bought the table looking at images shown to me in the product gallery. The product gallery displayed width to be 19.5 inches which suited my requirement.
Once the product arrived, I measured the dimensions and knew it's not correct/

I am posting both the images.

1.) In "Screenshot[protected].jpg", you would see the table width to be 19.5 Inches.
2). Now see the image "IMG[protected].jpg" which i clicked once the product was delivered. You would notice the table is approx 32 inches wide. If you consider packaging of 2 inches then also it's 28 inches wide.

I have no place in my house where I can fit this. This is misleading information displayed at pepperfry website which led me to buy this item.

For the
Order ID:[protected]
pf
Order Date: 04 March 2021
Return
Refund
I highly regret buying this wardrobe for my old father whose room I had set up when I was in Kolkata in March 2021.
At first I ignored the bad fitting and it's gaps all over let alone the cardboard at the back.
But I am aghast against the mould and fungus that has grown all over the wardrobe not just outside but also inside. I clean it and it comes back in two days!!!
I visited him this Feb just to be shocked at all the clothes that had gotten spoilt nonetheless i felt so bad for my old father to be breathing into the same room this wardrobe exist.
I demand pepperfry to take this piece of crap from my home which is neither usable not healthy and refund my amount.
Infact it's is dangerous for old people to have a 7' tall fungus filled junk in the same room! I wonder why do they even sell things without checking it's quality and trearing it to be mould free.

I have Ordered a liva coffee table and my order number is[protected]. My order is stuck in the Mumbai warehouse for the last 8 days and there is no update from Pepperfry regarding my order delivery. The customer care team tell me to wait for 48 hours each time I call them.

I ordered a sofa using Pepperfly and they have sent me a product where the cloth is stapled

I had purchased this Bench from Pepperfry and upon delivery noticed that it wobbled and wasn't a sturdy product at all, the back support is fragile and it is more of a decoration than a furniture item. After repeated complaints, a carpenter was assigned for inspection. The carpenter they assign is their own who obviously gives a biased report. After wasting 3 weeks, they finally informed me the Bench can't be returned. It was a nightmare following up with them and a truly disappointing experience purchasing from them. The product and customer service team both were a huge let down.

The company sends 5-10 spam mails every single day. When trying to unsubscribe to the spam mails the unsubscribe button never works.

This is some lazy promotional ### the company has been pulling off from the past 7 years and still hasn't fixed it yet.

Order ID :[protected]

The advertised Simmons shoe cabinet had 3 compartments in each of the 3 sliding cabinets.

However after assembly mine has 1 ply missing for each of the 3 cabinets. Images attached.

Customer care is not receiving my calls and not giving me a callback either.

Unable to apply for a refund or tell pepperfry to ship the missing items.

I had made a complaint in jan beginning regarding the defected stool. No call, no response, no action.

I was supposed to receive a refund with 10-17 days but it has been over 30 days I have still not received a refund. Every time I send a mail to customer support I receive a mail saying that they will contact me within 24-48 hours. However, I never received a single call from their side.

This is the worst product i have got online. the bed is imbalance shaking, and no durability or strength of bed the ply wood upper or lower side is as such if you will stand on bed it will break. even i[censored] r of 60 kg .Hence cant be used and is defective to be called as bed

I have a few grievances with the customer service provided by pepperfry.

Background-

One leg of solid wood chair is ruptured only while sitting (normal expected use). It has been only 6 months from purchase.

1. Wood quality - I had asked multiple times while buying the product what is the wood quality. Pepperfry always had only one answer - Solid wood. Never it was mentioned that the legs pf...

Based on my order[protected], Mattress shipped and delivered but it is observed defective so may i know what is charge for return or no one given answer for such concern so pls help and support,
Mattress received and 11th Feb 22 and same day concern observed

I purchased Queen Upholstery Bed online from Pepperfry and it was delivered on time. First of all delivery person wanted to unhold items to take back Carton box to sell for himself. When he opened I saw it and said it seems cannot bear 2 people weight and he agreed as well. I decided to return the item and placed Request on the same day. People refused to pick saying let Technical person review then we will take. So I allowed for evaluation...

We booked a 4 seater dining set on 26th Jan 2022 from Whitefield pepperfry studio which got delivered on 29th Jan 2022. The product arrived damaged where 2 chairs were in broken condition. The whole set was immediately returned . Since that day I have been following up for REFUND for that item. The customer support manager called and told immediately refund will be processed . It has been 2 weeks now and neither there any acknowledgement on my mails /calls nor refund has been processed.
Order ID #[protected]
(SKU: FN1761544-P-WH5046)
ITEM NAME : Hajime 4 Seater Dining Set in Walnut & Navy Blue Finish - CasaCraft By Pepperfry

Please help to get my refund processed

I am here to share my concern about 2 orders (I feel soo stupid that after my first experience, I still maee another order)
First one has this story where the order got rescheduled 3 times and eventually i was made to cancel it.
Let me share more details with you about first order
1. I received multiple msg on 8th Jan that the order will be delivered on 9th
2. Suddenly there was no response and after multiple...

World's worst customer centric Team,

My order number:[protected]

It's been more than a month to this order and I've not received my table and neither have I got any resolution from you irresponsible bunch of people. I've been initiating multiple chats, giving missed calls, writing emails but in vain. I can't even cancel the order and get refund as the option has been disabled by you guys....

Pathetic service, item in limbo.. No call from warehouse team

First time ordered an item from Pepperfry. I made an effort to call their support and confirm availability one day prior but even then they rescheduled the delivery without calling to confirm.

Pathetic service. Also they ask to give missed calls and their support team pretends to call then cuts the call immediately.

Great service Pepperfry