Pepperfry — Cancellation of order because of financial need

Address:	Mumbai City, Maharashtra, 440030
Website:	pepperfry.com

I've ordered a chair from pepperfry (Order no.[protected] on 7th july, 2017. I want to cancel my order as i'm in need of my money for personal purpose but i am not getting the option to cancel my order and getting a refund. If this is reaching to a senior management staff please let them know that customer support aren't that helpful and i even got a fake email in which it has been mentioned that i talked to an executive on phone but you can check my phone details i didn't get called by anyone. I'm in dire need of money so i request a refund as soon as possible (Make it as one time exception or i've read somewhere that pepperfry cuts 5% from the amount). So i want my refund to be generated. It should be cancelled since it didn't even get shipped