[Resolved] Pepperfry — Cancelled product amount not credited to bank

Mehak Trehan

Address:

Address: 801 & 802, 8th Floor, Tower B, 247 Embassy, LBS Road, Vikhroli (West) Mumbai – 400083, Maharashtra, INDIA Contact Number: 022 6157 6157 Email ID : [email protected]

ITEM NAME: Hoshi Queen Size Bed With Storage in Wenge Finish by Mintwud
ORDER ID:[protected]
Ordered on 2/11/20 @5:30 pm for ₹19.1K
Order cancelled within 3 hours of placement.
2.5% amount cut as per policy but the amount (₹18, 668) instead of being transferred back to bank, is being refunded in Pepperfry wallet
I don't want money back in Pepperfry wallet. I paid from my debit card. I want it back in my BANK ACCOUNT. If you call at the customer care number they say They ll all back within 3 hours, but no reply. If you send a mail, they say they ll reply back in 48 hours.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 9, 2020

Complaint marked as Resolved

Thank you. Amount received in bank account.

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2020

Pepperfry Customer Care's response Dear Mehak,
We are pleased to inform you that we have transferred pepperfry credits from the Pepperfry Wallet to your bank account.
Regards,
Team Pepperfry