[Resolved]  Pepperfry — Cashback not received for furniture purchase

Order[protected]For 3 seater sofa brown @ approx Rs. 50, 000) smile offer cashback not yet credited. The pop up advertisement said all orders will receive this cash back. Hence In the order I did not mention about the offer code. Immediately i.e. the same day I sent email to their customer service asking them if I have to cancel the order to get the offered cash back. I received reply asking me not to cancel the order as it would involve penalty charges and refunds would be delayed.

While I attempted to cancel the order online I was unable to do or get message about heavy cancellation charges and was not confident if they would refund approx Rs. 50, 000- fully paid. Hence I did not cancelled.

To my surprise I see that the same product price got reduced by over 25% .
Meanwhile they processed the order quickly and delivered the product.

When I raise request with their customer service for the cash back received resolution that the order is not eligible for cashback.

I do not see option to reach out to the customer service to talk or escalation mechanism.

This chain seems to be very bad in customer service and their intension seems to be cheating the customer for their gains. I regret having placed order with this organization.

Request you to take this up with them and have them
- Refund the difference in current price(37000) and my purchase price (49000).
- Provide 25% cash back on the current price (37000) immediately.

############ MY EMAILS TO PEPPERFRY IS AS BELOW######
Hi

As advised I have not cancelled the order and today received the item.

Please confirm by when cashback of 25% be credited to my Pepperfry account.

Thanks.

Regards
Prabhu

On 21-Sep-2021, at 8:04 PM, Prabhu N D wrote:

Hi

I have not applied smile code for this order. Will I still get cashback or should I cancel and reorder.

Pls confirm ASAP. Thanks.

Regards
Prabhu
##########################################
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Nov 26, 2021
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2021
Pepperfry Customer Care's response
Dear Prabhu, We are sorry to hear about your concern. Please provide your order number and we’ll check with the team and revert to you soon
Regards,
Team Pepperfry
Oct 04, 2021
Updated by PrabhuND
Order[protected]For 3 seater sofa brown @ approx Rs. 50, 000) smile offer cashback not yet credited. Smile offer was that 25% additional cash back would be credited to my account.
Oct 09, 2021
Updated by PrabhuND
REMINDER: Order number was clearly mentioned in the complaint text (First sentence's first word is the order number ) and you had asked me for it as a standard reply (without even reading the complaint I guess) and have not responded even after informing the order number 5 business days back. What kind of customer service is this . I am thinking of returning the product to get refund and then buy again if needed with current lowered price and cash back offer. Unfortunate I did not know that you guys are such a rip-off in seeing so many complaints unresolved. Hope individuals reading this complaints refrain form making any online purchase with your platform.
Verified Support
Oct 17, 2021
Pepperfry Customer Care's response
Dear Prabhu, as discussed, kindly allow us 48 hours to check this with the internal team and get back to you. Please refer to your registered email ID for further correspondence.
Regards,
Team Pepperfry
Verified Support
Oct 26, 2021
Pepperfry Customer Care's response
Dear Prabhu, we have initiated a full refund for the product. Please check your registered email ID for more details.
Regards,
Team Pepperfry
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