[Resolved]  Pepperfry — cheap, lightweight, non-mdf wood used as a main panel for single bed

Address:	Mumbai City, Maharashtra
Website:	www.pepperfry.com/mczoe-trundle-bed-w-storage-headboard-in-satin-white-yellow-by-mollycoddle-1578460

Quite against the wishes of my well wishers and my wife, i wanted to take a chance and order furniture on an e-commerce site. Although this category is strictly a 'look-and-feel-before-you-buy', i wanted to gauge the honesty, truthfulness and business ethics of pepperfry.

After doing a lot of research about wood types and its longevity as against the cost involved, i zeroed in on engineered wood type of mdf (Medium density fibreboard). And after sifting through hundreds of single beds with storage, i finally liked the "mczoe trundle bed with storage headboard in satin white & yellow by mollycoddle". It was clearly stated on the website that we can "easily return within 7 days". And thus armed with some confidence, i went ahead and ordered the bed by paying a sum of 11, 329/- after a discount of some 3000 change.

To begin with, they delivered 9 days before time and i was impressed! The delivery guy called ahead of delivery and in return i called cust. Care to schedule a carpenter to assemble on the same day. To my surprise, the bed was assembled on the same day.

And this is where the problems started. I noticed that the outer frame and panels were of mdf as promised. And when it came to the panels upon which the mattress will finally rest, i was shocked to find out that they were made of cheap quality wood!! This is quite against the advertised quality for the bed which clearly states "primary wood : mdf". (Image attached)

Since when is the main panel, which supports the entire human weight, made out of light weight cheap quality wood?? The same panels are also repeated on the trundle (The bed underneath the main bed).

Predictably calling customer care and initiating a return on the website yielded no result.in fact they had the gall to "close the return order" without consulting me first.

This is the shallowness and complete lack of apathy these cheating e-commerce portals run on.

This is a clear case of 'breach of trust' where the customer is cheated by first being shown something and then delivering quite the other!

I want a complete return with whatever fines applicable from pepperfry. I am willing to dig in my heals and make them pay for 'cheating', 'falsification', 'intentionally hiding facts', 'hiding behind technicality' (E. G : primary wood : mdf; where they are not considering the main support panel as non-primary), 'wrong-doing', 'mental agony', 'breach of trust' etc.

Let this serve as a lesson to not cheat/rob customers of their hard earned money. Let this also serve as a broom to clean the dirty world of e-commerce portals like pepperfry and so many others.

You want to go the legal way, i am more than willing to as i am sure the "technicality" behind which you are hiding will be ripped apart and your true face unveiled.