[Resolved] Pepperfry — Cheaters | |||||
Pepperfry is nothing but cheaters! Without sending a email that the complaint has been closed, allegedly the complaint has been closed that it cannot be repaired. The bunk bed has been broken due to manufacturing defect. To naked eye it can be seen that there is an ordinary quality joining of the load bearing wooden frame of the bed. Product is still under warranty. When the carpenter visited our house, he admitted that is a manufacturing damage and it cannot be fixed and asked me to write to pepperfry which i did. Carpenter did not mention anything that it is due to wear and tear etc. After waiting for so many days, today a back dated email is shared (which did not even reach my inbox) that the complaint is closed as the defect cannot be rectified. This was not even communicated to me not did the carpenter say this to me. Further when asked to share the report of the carpenter, it is not being shared with me. Such a shame on you pepperfry. It has caused so much inconvenience to my young children without the bunk bed. When i call pepperfry customer care no. They keep me on hold for 20 minutes and then abruptly hang up the phone. This has happened to me 4 times repeatedly. I kept trying for 5 times when finally it was answered. Toll free no. Does not work. Thus it is clear that the intention of pepperfry is to cheat and nothing but to cheat its customers. I have also seen the reviews of pepperfry on mouthshut where people have complained about defective products, being damaged in no time, etc. Nevertheless the ratings of pepperfry is so very low, people should have given zero star if that was available. For cheating the customer, i am lodging a police complaint with the concerned police, followed by consumer complaint. Face it. No 1200, ground floor, 100th feet rd, hal 2nd stage, Indiranagar, bengaluru, Karnataka 560038 Phone:[protected] Akruti corporate park, lal bahadur shastri marg, Kanjurmarg west, mumbai, maharashtra 400078 Was this information helpful? | |||||
Sep 9, 2017 Complaint marked as Resolved Peppery refunded the entire amount to my account Pepperfry customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
They are pathetic. Never buy costly items from them. My 17k cot broke down within a year of purchase. Even though it's under warranty they are saying it's wear and tear. How does a cot break within a year o[censored]sage specially when used by a single person??? This is absolutely outrageous. They don't value people's hard earned money.
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