[Resolved] Pepperfry — company denying cancellation even after sending an email stating i can cancel | |
I had placed an order for a desk & ergonomic chair on their website on 4th april, 2020. After govt. Extended the lockdown till 3rd may, 2020, i received an email from pepperfry stating that i can cancel my order since they were not sure when they could deliver my item. But when i sent the email for cancellation the next day customer care called and denied that they can't cancel my order. I want to cancel my order and get a refund since the company can't guarantee delivery of the items.
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May 19, 2020 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Apr 18, 2020 Pepperfry Customer Care's response Dear Kamlesh, we are getting this checked with our team internally and will revert to you shortly.
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