[Resolved] Pepperfry — cushion covers | |||||
Case reference #[protected]fu1520639-s-pm1499. The items do not match the pattern we expected. Also, there was an issues with the fabric of the cushion material (Acrylic) which irritated my wife's skin. I received a curt reply saying that the return was not acceptable as it did not meet pepperfry returns policy. I have never experienced such poor customer service. Amazon puts pepperfry to shame. Their claim of 'easy returns' is misleading and they are mis-selling their goods. Base on this experience, its another customer lost to them. Was this information helpful? | |||||
Oct 4, 2018 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Sep 03, 2018 Pepperfry Customer Care's response Hi, We are truly sorry for the delayed response & the inconvenience caused. We shall look into this for you to get this resolved as per your satisfaction.
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 1 Comment | |||||
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If that's the case, ansd I receive the refund, then I will remain a customer of pepperfry.
The goods I have purchase dto date from this company:, dining table and chairs, TV stand, bedding, clock, and pendant lights have been very good buys.
Would give 5 stars, but monies not yet received!
They just need to make their returns policy clear to their customers...that the return policy only applies under certain conditions!