Pepperfry — customer service problem

Hi,
I've had so many round of conversations with their customer care team. Everytime i'm told the team will get back to in 24-48 hours but every call has been made by me to follow up on this. Are you finewith this sort of customer care that you provide? Everytime i have to call and i get a new person who i have to explain the complete issue to and i cannot also get just one person who is working on my case.
I ordered wardrobe from them. The delivery date provided at the time of ordering was 12-13 april 2018. The item arrived on 8th april and we were supposed to travel during the next few days so we asked the delivery team if they could deliver at a later date to which they refused. I also asked the delivery person if i could open up the package and make sure everything was fine but they told me that it is not allowed during delivery and only the assembler should open it. I tried to confirm with the customer care if it would be okay that we had the assembly done beyond 15th april. We were not given any indication that they do not provide any help beyond 7days of delivery. When the carpenter started assembling the wardrobe today it was found that the 2 pieces were damaged (Right door & right panel) and 1 piece was missing (Smaller hanger rod). After finding the damages i contacted customer care and they now tell me that beyond 7 days of delivery we dont provide assistance (Which was not informed earlier when i called to check this).
With so many lapses in their customer service and item inspection, the customer care has the audacity to tell me that i made a mistake in reporting this issue.