Pepperfry — damaged lamp

I had ordered a table lamp on June, the 18th ( order ID[protected]. The product was delivered on the 29th June in a damaged condition. I reported the matter to pepperfry requesting a refund. Mr. Karanveer Singh, account manager agreeded to have the damaged lamp picked up and a full refund. However, despite numerous emails and phone calls neither the damaged lamp has been picked up nor my money refunded. I am at my wit's end with with them. I have dealt with a company as fradulent as pepperfry. Very disappointed and will be taking my business elsewhere.

Thanks,

Charu Mathur