[Resolved] Pepperfry — defective item that they are not taking back & misleading information on website | |||||
I bought two wall shelves from pepperfry which were described as "no assembly required". On receiving the package, I found that it was only parts that required complete assembly. So, first complaint: blatant lies on the website to fool customers. Since they refused to offer carpenter service OR to initiate a return and refund after repeated requests, I decided to hire a carpenter to do the work. Even that did not work as the that ENTIRE UNIT WAS ONLY DEFECTIVE!! Pepperfry is fooling people without any regard for the loss of MONEY, TIME and ENERGY on the customers part. And they are not bothered enough to take responsibility. Just one DO NOT REPLY email apologising. Was this information helpful? | |||||
Jan 13, 2018 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Dec 13, 2017 Pepperfry Customer Care's response Hi, Request you to share the order details so that we can look into it. Regards, Team Pepperfry.com | |||||
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+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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Cupid brown engineered wood wall shelf
I was contacted by your team today and asked to upload supporting photos of the defective parts.your website didn't allow me to. So, I'm uploading it here
As per the update received from our team, the damaged product has been picked. We will get the refund raised and you can expect the same to reflect in your account within 7 business days.
Regards,
Team Pepperfry