[Resolved]  Pepperfry — Defective product delivered.

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The chair I purchased from Pepperfry on Feb 21, broke within 2 months.
Even after raising a formal complaint, Pepperfry didn't respond at all for 1 whole month.
They then sent a carpenter from Pepperfry to check the damage. The carpenter who came to inspect conveyed that it can't be repaired, since it's a factory defect (a small metal ring on one leg of the chair had broken into two), and so he confirmed that it will be replaced by Pepperfry. He told me that I will get a callback from Pepperfry regarding a replacement.
I kept calling and sending emails to different people for further updates but got no reply for another 1 month.
After calling multiple times every day continuously, a customer service executive from Pepperfry told me that the chair won't be replaced since it's "damage caused due to usage". They said it's already 1 month past purchase so they will not replace it now.
I kept asking them and sending emails saying that the carpenter said the chair leg was broken because the tiny steel/metal ring attached to one of the wheels is already broken. A portion of the ~1cm metal ring is itself missing which is impossible to happen "from usage" (which is sitting on chair?).
The carpenter even confirmed that the chair will definitely be replaced by Pepperfry. The delay happened since they were not responding to me initially.
Please help to resolve this issue.