[Resolved] Pepperfry — defective product, taken back: no refund

alok.leo06

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra, 560102

Its absolutely unsafe to buy from pepperfry! Order#[protected]they take 100 percent advance then they deliver faulty n damaged products. Then they take it back and then its your headache to call them everyday. Their employees are trained in lying and fraud. They will tell that they will call within 3 hours and you will not get a call even for three days. You even get an sms saying you will get a call back but you never get it. I am suffering by placing an order worth more than 50k. I have followed up everywhere and not getting any response. Now i an considering legal options. No one certainly wants to purchase from such a company. If you search on google, you will find many such horror stories of pepperfry customers.

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Nov 18, 2019

Complaint marked as Resolved

Resolved after escalating at multiple levels.

Pepperfry customer support has been notified about the posted complaint.

Nov 11, 2019

Updated by alok.leo06 You can see the last update on 02 Nov by pepperfry. They have updated that the item was not delivered as it had manufacturing defect.