Pepperfry — Delivered damaged product and refused return

Address:Pepperfry Bespoke - Home Interior Design & Modular Solution, HRBR Layout, Bengaluru

I have ordered bean last week and they delivered item on time which is really appreciated but unfortunately the item looks bit old and thread has come out in few places due to stitching issue or something else. On top of this when I called customer care they said we will see if all stitches comes out, how can they say which is ridiculous would like to return the item and need refund. Kindly do the needful.
Thanks,
Kishan
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Pepperfry customer support has been notified about the posted complaint.
Apr 11, 2021
Updated by Kittu2054
I have ordered bean last week and they delivered item on time which is really appreciated but unfortunately the item looks bit old and thread has come out in few places due to stitching issue or something else. On top of this when I called customer care they said we will see if all stitches comes out, how can they say which is ridiculous would like to return the item and need refund. Kindly do the needful.
Thanks,
Kittu
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Comments

Didn't receive a reply from the company, it's very unfortunate. Looks like they dont care about consumer complaints.

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