[Resolved]  Pepperfry — Delivery Harrasment

Address:

Jalandhar, Punjab

Sir, I am an NRI based in Singapore. I had ordered many items from Pepperfry and those are supposed to be delivered to my doorstep (PIN 144106). Pepperfry states that they will do a door step delviery to my house in at PIN 144106. But Safexpress guys on 3 different occasions refused to deliver the items to our house. In two instances my cousin had to go and collect the items from Adampur[protected] kms away. The third time my mother had to pay Rs 300 plus to the courier guy so that he can come and deliver the items. My mother is old and cannot go to collect items on her own. I then called Pepperfry and told them the whole issue. The Pepperfry lady had told us that this is not supposed to happen, and this type of issue will not repeat again. Pepperfry told that they will talk with Safexpress and assured us no hassles from the next time. Now for an another item, the same issue has crept up again. It now appears that nobody is taking any action and are merely just talking. I have written emails to both Pepperfry and Safexpress. Made phone calls to both as well, but no action. This is frustrating and a big harassment to my parents! Can someone please take some real steps to sort this issue out? Buying items have been frustrating from Pepperfry. The Service Request No. at Pepperfry is 00758929. Regards, Lakhvinder Singh [protected]@LIVE.COM