[Resolved] Pepperfry — Elegant Chimney ELE 1001 - defective product - Bad service experience | |
My order No. is[protected]. I ordered this product on 21/09 and it was delivered on 30/09. This product has some defects and some mismatch in the specifications. I tried to contact pepperfry and the seller, but they even not tried to resolve the issue. Follow up of the customer care and seller was not satisfactory.
Finally I decided to return this product on 11/10. The return policy of pepperfry is good but they are not following it. I have contacted them several times but it seems that they do not want to return the money. Was this information helpful? | |
Feb 13, 2017 Complaint marked as Resolved The Peperfry officer contacted me and tired to arrange for a reverse pick-up.
The reverse pick-up process was slightly delayed due to improper field workers, but it happened.
I got my money back withing specified time. Pepperfry customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
I am from Pune and purchased through Pepperfry on 08 Aug 2015. Model is ELE 1001. I also called many time for installation and no one came for installation so i installed it. For 2-3 months it works well and then it stopped working so lodged a complaint with customer care. They told me that this might be motor issue and dispatched new motor to my address. I received motor but again no service person to change that motor...After multiple follow up in next 4-5 months, one service person attended the complaint and told that it's a touch screen issue not motor issue but I was able to switched on/off the lights using touchscreen. Service person tried to change the motor and short circuit happened and he mentioned that i need to contact customer care and get back new touchscreen from them. He also mentioned that this product is purchased through online portal so I am facing service issue. Again I contacted Elegant Customer care to resolve this issue now they are telling that I have to pay 2000/- for touch panel. I purchased new chimney @7400/-. Only motor is having warranty of 11 yrs.
Vikrant Kadam - [protected] Pune
Vikrant Kadam - [protected] Pune
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Order No:[protected]AH1243500-S-PM6104
I am from Hyderabad, 6 month back I bough ELE-1001 chimney from pepperfry. I called multiple times for installation but no one turned up.Finally I get it done by someone else. From day 1 chimney's suction power is zero. I am continuously calling and mailing these peoples to fix my issue. But so far did not get any response. I bought this product because it looks nice and price was low. But now it is dummy show piece in the kitchen. This is a fraud brand, not giving any support. Warranty mentioned on websites is fake.
My number - [protected]
Email - [protected]@gmail.com