[Resolved] Pepperfry — faulty assembly of cupboard

Shirin Srivastava - Quadros

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400050

I purchased a nilkamal cupboard online on pepperfry. The cupboard was assembled by the pepperfry carpenter and he did a horrible job.

The doors are not locking and the drawer is not sitting in place properly.

Yet they have refused to send any carpenter to get this rectified. They have now put this on nilkamal stating that they have made the product like this and it is their fault.

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Dec 26, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

Pepperfry Customer Care's response Dear Customer,

We regret for the hassle caused to you. Please share your order number to investigate and resolve this on priority.

Regards,
Team pepperfry