[Resolved] Pepperfry — kuruma four door wardrobe in wenge finish by mintwud/ wardrobe | |||
The item was purchased on 29th july 2019 and has a warranty of (12th months). Warranty covers any defect as per terms and conditions laid out by manufacturer. Issue with my product is the slabs in the center & below compartment got bend by its own weight due to design issue, because of which im not able to lock the drawer under it.. And also there was lot of fungus this rainy season which i can understand is due to humidity... Initially when i raises this concern with pepperfry they assigned a carpenter to fix the issues, but the carpenter called me and informed that he cannot fix the fungus issue but he can fix the bend, i said ok at-least fix the bend. Than again they rescheduled the carpenter visit second time after 2 days but this time also carpenter called me to inform that he cannot fix the bend as well, he never visited my place. When i shouted at him he said the resolution team will update me the next step.. Someone from resolution team called and informed that the issues what i mentioned is not covered under warranty as per the manufacturer and said "the damage in your product is due to usage and also it is fungus infested which is not covered under warranty". Also she gave me a silly reason that there was flood in chennai and i placed the wardrobe in a wooden stand because of which they cannot help me exchange or refund...? There was no flood this season and the stand we designed as per the carpenter instruction who came for installation.. These pepperfry people are such a fraud that before ordering this item itself i checked with them whether there will any fungus effect for which they replied that this is chemically treated wood and i wont get any fungus. When i reported these issues they assigned the carpenter twice to my place, are they were not aware of the warranty conditions at that time?? After taking almost a week of time they have mailed me that its not covered under warranty and they cannot help regarding this. Pepperfry is selling worst and inferior quality products mainly compressed wood products, don't became a victim to their fancy discount adds like republic day special 50% -70% discounts... They are frauds. They will give you cash back but again you can use only a limited amount of that money in their sites for a short span of time after which it will get expired.. I'm attaching the mail conversation with the pepperfry resolution team, please if anyone could help me with a better solution for the same. Was this information helpful? | |||
Feb 24, 2020 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 24, 2020 Pepperfry Customer Care's response Dear Customer, we apologise for the inconvenience caused to you. Please share your Pepperfry order details and we’ll check with the refunds team and get back to you soon.
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Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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ITEM NAME Kuruma Four Door Wardrobe in Wenge Finish by Mintwud
ORDER ID[protected]
SKU FN1633933-P-WH5046
Below is My Mail reply to Resolution Team,
Hi Afreen/Team,
First of all thanks a lot for taking your own time to give your final reply, I guess you and your team had enough time to find out reasons to void my claim.
I raised my concern on 15th Jan 2020, and below is your acknowledgement and ticket assigned for the same. You took almost 7 days to reply.
"This is in reference to your email query raised on Wed Jan 15 13:12:06 IST 2020.
We acknowledge the receipt of your email and the ticket reference number is (EM[protected]. Our customer support team will revert within 48 hours."
I mailed you the wardrobe snaps for your reference the next day I guess..
Post which you assigned the first carpenter(Dinesh Kumar S - [protected]) visit on 16th Jan to fix my both the issues Fungus infection & Wardrobe slab bend... Are you were not aware of the warranty conditions at that time ?, I hope you should be aware of since you are from Resolution team.
The carpenter just called me and he never visited my place, said that he can't fix the fungus issue, I said ok at least fix the bend issue... Than he said he will update the concerned team and they will reach out to me.
Than Afreen called me and said that you will send the carpenter to fix the bend issue since fungus issue cannot be fixed, .. Are you were not aware of the warranty condition that slab bends are not manufacture defect or not covered at this time either???. If you know this than why you assigned the same carpenter next time on 19th Jan. This guy again called me to inform that he can't fix the bend as well... You people think I'm such a fool to believe your drama and as if I have no other work just to chase after you guys..
After so many days of research now you are coming up with silly excuses that I placed the wardrobe on the wooden stand and there was flood in my city... I believe I live in Chennai and not you, better google out to find whether we had flood this year or not[protected]. Don't give silly reasons for namesake moreover I changed my concern to fix the bend slab not the fungus... I doubt that slab will bend due to floods that never happened as you said??
Below is the snap shot of the WARRANTY AND INSTALLATION GUIDE from your website:
Assembly : Carpenter Assembly
Warranty : 12 Months' Warranty
Warranty Terms :
The warranty, as mentioned, on the product is provided by the Merchant.
The product comes with a 12 Months warranty against any manufacturing defect under normal household conditions.
What is not covered under this warranty?
This limited warranty does not apply to:
normal wear and tear
cuts or scratches, or damage caused by impacts or accidents
products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (eg upholstered furniture will lighten over time if it's exposed to direct sunlight)
No warranty on upholstery/ coverings/ cushion covers
As per your website merchant warranty conditions no where its mentioned we should not place the wardrobe on a wooden stand. We placed on a stand to avoid water contacts at the time of floor cleaning, For your kind information the wooden stand was designed as prescribed by your carpenter who came for installation. I don't find any logic for bending of slabs when we place the wardrobe on a stand that is as flat as floor only and the entire base is touching the stand, nowhere its lifted from the base.
I guess, this wardrobe has a design issue, because of the extra length of the center slab its bending on its own weight since its a compressed wood.
Simple solution is that you can fix 2 wooden reapers or cubical rods below the slab along the horizontal length so that it doesn't bend..
@ Aditi Pareek - Please look into this issue and help me with refund or better solution for my query so to avoid any further escalations.
Thanks & Regards,
Vasanth Kumar U
[protected] / [protected]