Pepperfry — no action on return requests

Address:	Bangalore, Karnataka, 560008
Website:	papperfry.com

I have raised return requests for three orders[protected],[protected],[protected] multiple times. All three orders delivered have incorrect items, which was a big disappoint as if this wasn't sufficient, i haven't received any solution since over a week now. Despite raising return requests never have i ever heard from any pepperfry professional for any redressal or return.

Upon calling the customer care centre i was informed that all requests were cancelled. However, not even once was i informed about the same - niether on call nor mail. I have been raising return requests and upon completion of 48 hours they automatically get cancelled without any intimation to me. Not only is this inappropriate it is fooling the customer without providing any solution. I was assured that i'll be contacted with 24hrs of raising a case and ofcourse even that hasn't happened.

I want refund for all three orders asap else i'll be forced to approach consumer court.

Regards,
Srishti