[Resolved]  Pepperfry — Non-delivery of product

Address:

Kolkata, West Bengal

Order#[protected] and pepperfry complaint no. 00613156. Over the days I have spoken to innumerable customer service executives with well accented voices and who speak proper english. But am not impressed; for the simple reason that they hadn't been able to give me the real time status of the product (a bok rack) I ordered and falsely promised me to have their seniors call me to give me the real picture. But alas! that's a marketing gimmick to fool customers like me who have to wait helplessly for the arrival of their product with their money at stake. The status of the product as shown in my pepperfry home page shows the same status since 30-Aug-2014 (shipped to hub-Delhi). On reaching out to them to know the status, one of the customer service executive, Clinton, even dared to hang up on me without any information. Frustrated and an irate customer is what they now had to handle. A customer care executive manager, Jessica tells me today (11-Sep-2014) about the real issue for the delay. (Here's keeping my fingers crossed that they aren't stories to fool me again.) She informs me that the delay was primarily due to some paper work issues and that the product has finally left Delhi for Kolkata and will reach me in another 5 days. Jessica promises to call me on Monday (15-Sep-2014) to inform me whether the product (a book rack) has reached its destination (kolkata) or not. Hopefully this is the first and the last time I am staking my money on Pepperfry furniture products. And if I do not get the product delivered as per the promised timeline, I might have to take it to a higher level to get things sorted. Thank you, Ashmita