[Resolved] Pepperfry — Non-honouring of warranty after the chair they sold to me broke in 2

Mangesh Nanoti

Sep 29, 2021

Address:

8, Atrey Layout, Pratap Nagar

"The Item was purchased on 24/04/2021 at 17:23:06 and had a warranty of 12 months. The warranty covers any defect as per terms and conditions laid out by the manufacturer. The damage in your product is due to usage which is not covered under warranty."

I[censored]sage voids a products warranty, we are indeed operating under assumptions that have thrown things like shame under the bus long back. The chair costed 10000. Now I am stuck with 2 pieces. I hope someone reads this and reconsiders their decision to give pepperfry their business. I know I won't.

BTW the people standing near the broken chair misguided me saying that my issue will be taken care of. So you know what the words of someone sporting a pepperfry brand is.

+1 photos

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Oct 8, 2021

Complaint marked as Resolved

I have received my refund of 9448 rs.

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2021

Pepperfry Customer Care's response Dear Mangesh, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
Regards,
Team Pepperfry

Sep 30, 2021

Updated by Mangesh Nanoti BTW the CS rep assigned to me says the same thing. The breakage has occurred due to "usage". No resolution offered.

So if you plan on "using" your Pepperfry products, also get ready to void your warranty.

Sep 30, 2021

Updated by Mangesh Nanoti "I[censored]sage voids a products warranty, we are indeed operating under assumptions that have thrown things like shame under the bus long back."

Oct 08, 2021

Updated by Mangesh Nanoti Refund Received.