Pepperfry — Order cancellation for the product which is in order confirmation status

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	www.pepperfry.com

Placed an order for queen size bed and king size bed along with shoe stand with order no:[protected] and today they delivered queen size bed and information was misguided in the website regarding the sitting size of the product. I requested them regarding the sizes where is information is not available and so I asked them to cancel the king size bed which is order confirmation status only. they refused to do so. if product was delivered then I can understand the issues but why a product can't be cancelled which is not even shipped and when I call there customer care they is no solution or answer from them. I finally asked them to give a credit note where I can buy some other product also which they refused do so. pepper fry customer care people are telling you can write down a mail if you want to speak anything. how to take it forward