[Resolved]  Pepperfry — order id[protected]

In reference to the above order no, i booked a dining table on 31st dec’17. I requested for weekend delivery at the time of booking which was humbly agreed by the showroom manager. Based on the status online, i called up the team on 11th jan 2018 which was thursday and i was told that delivery is scheduled on friday 12th jan 2018. I requested again, to make the delivery on saturday which is 13th jan 2018. However nothing got delivered on 13th as well as 14th of jan 2018. Next committed date was 15th jan’18 after 6 pm since it was monday. It again changed to 16th jan’18 and then to 17th jan’18.in this entire episode the only constant communication from customer care was that the product is in the bangalore warehouse and they will update us once the product is dispatched. The communication from the showroom manager is, warehouse guys are not picking up calls and they will update us. To my surprise i have not received a single call from pepperfry updating me on the status and reason for delay. It’s only me who is calling the customer care team as well the showroom manager on a daily basis.
As per the latest conversation this is supposed to be delivered today after 6 pm but i have not received any calls from the warehouse yet and i am actually not expecting any calls as well.
This is my first purchase from pepperfry and i have always been a customer for urban ladder. I was trying something new, but i guess the first experience has really become the worst one ever.
To conclude, can you please help me out in this regard by any chance or you have the similar update saying product is in the warehouse? Can i please get atleast one call from pepperfry’s warehouse team in bangalore indicating the timeliness and reason for delay? If i am not getting my product today, please consider this email as a request for cancellation of my order with immediate effect……

Regards,
Avinash jalan