[Resolved]  Pepperfry — Order not delivered and each time I call i get the same BS promise of next day delivery. Today was my 6th call to them

Address:	Hyderabad, Andhra Pradesh, 500019
Website:	www.pepperfry.com

I bought 2-sofas from pepper fry and after a week got an SMS to say the order will be delivered on or before 25th March2017 as it has already reached the warehouse in hyderabad. But it was not delivered. When i called on 26th the customer support agent said it will be delivered on 28th March2017. I called again on 27th Mar to make sure it was planned for delivery on 28th MAr but the agent who took the call said the previous agent didnt know it was holiday on 28th so now it will be delivered on 29th Mar. When I called again on 29th Mar the new agent who took my call said the other 2-agents didnt know the process and at any cost she will make sure my order is delivered on the 30th Mar. Today when i called, another agent picks up and tells me it will be delivered on the 1st April. Each time I ask them to hand over the call to a manager but they say they are not allowed to do that and i just have to speak to them and take the BS they are talking.
This has been the worst experience and I have decided never ever again to but anything from pepperfry. Worst customer service ever. They are least bothered about the customers. When I asked for refund they said it is not possible. Cheap people. Not sure who is the CEO of such a useless and a Fraud site. I will make sure none of my family or friends ever buy anything from this useless org.