[Resolved] Pepperfry — Order not delivered

Akhil Kashyap

from Sangli, Maharashtra

Address:

Nashik, Maharashtra

Order No: I ordered "Basket Flower 5-Frame Wall Painting". The order was made on 29 Aug 2015, it was supposed to be delivered on 08 Sep 2015 but no order has been delivered till date. Even if you try to track your order, it tells you that order is in trans-ship period. On 09 Sep 2015, When i called the customer care of Pepperfry, they are clueless about my order, they dont know where my order is. They told that we will contact the courier department and will let me know in 48 hrs. I again called them on 13 Sep 2015 (after 04 days), they still dont know where is my order. They have pathetic service which can not trace my order after more than two weeks from the date it was placed. Moreover, the customer executives are not well trained ...some them says that its in diplomatic area (How can the Nashik be a diplomatic area???) ...some says it is being delivered by Gati (whereas website is showing DTDC). They dont understand the urgency of situation and giving only mental harassment to customers

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Sep 13, 2015

Updated by Akhil Kashyap Order No:[protected]

I ordered "Basket Flower 5-Frame Wall Painting". The order was made on 29 Aug 2015, it was supposed to be delivered on 08 Sep 2015 but no order has been delivered till date. Even if you try to track your order, it tells you that order is in trans-ship period. On 09 Sep 2015, When i called the customer care of Pepperfry, they are clueless about my order, they dont know where my order is. They told that we will contact the courier department and will let me know in 48 hrs. I again called them on 13 Sep 2015 (after 04 days), they still dont know where is my order. They have pathetic service which can not trace my order after more than two weeks from the date it was placed. Moreover, the customer executives are not well trained ...some them says that its in diplomatic area (How can the Nashik be a diplomatic area???) ...some says it is being delivered by Gati (whereas website is showing DTDC). They dont understand the urgency of situation and giving only mental harassment to customers. I am repenting why i placed order at this stupid site. i have already paid the money and still not getting my item.

Verified Support

Sep 21, 2015

Pepperfry Customer Care's response Dear Akhil, As per the confirmation received for the head of escalations, the order was collected from the DTDC's office on the 18th. Regret the inconvenience and trouble caused here. Please write to us if in case any assistance required. Regards, Team Pepperfry

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Comments

Akhil Kashyap

from Sangli, Maharashtra

My order no is[protected]

I ordered "Basket Flower 5-Frame Wall Painting". The order was made on 29 Aug 2015, it was supposed to be delivered on 08 Sep 2015 but no order has been delivered till date. Even if you try to track your order, it tells you that order is in trans-ship period. On 09 Sep 2015, When i called the customer care of Pepperfry, they are clueless about my order, they dont know where my order is. They told that we will contact the courier department and will let me know in 48 hrs. I again called them on 13 Sep 2015 (after 04 days), they still dont know where is my order. They have pathetic service which can not trace my order after more than two weeks from the date it was placed. Moreover, the customer executives are not well trained ...some them says that its in diplomatic area (How can the Nashik be a diplomatic area???) ...some says it is being delivered by Gati (whereas website is showing DTDC). They dont understand the urgency of situation and giving only mental harassment to customers