Pepperfry — Order Not Delivered | Refund not Received

I ordered a product from Pepperfry on 15.09.2021 through online mode of payment. It was supposed to be delivered on/before 29.09.2021. I did not receive the product in that time duration. Neither did I receive any email/communication from them regarding the delay.
When I contacted their customer service, it was told to me that the order would be delivered on/before 05.10.2021. I waited, and again did not receive neither any communication, nor my product.

Amidst my work schedule, I had to write them umpteen emails, made number of calls to enquire about my product. Each time they gave me a new delivery date, and also a new 'Ticket ID'. No one followed up with me to check if I have received the product.
Since I did not receive the product, I called for refund and cancellation.
It is 13.10.2021, I have still not received any confirmation for my refund, nor the product. No one from their team corroborates on the status, and keeps sending me new Delivery Dates, all the while when I have already mentioned for a Refund.

Disappointing Services by Pepperfry. Wasting time of Consumers. Very poor Customer Services by Resolution Team.

Require my Refund.