[Resolved]  Pepperfry — Pepperfry denying refund replacement of Bad quality King Size Bed

Address:

C-703 Salarpuria Sattva East Crest, Old Madras Road, Near Budigere Cross

This Is Regarding The Subjected Order Delivered In March Just 2 Days Back From Countrywide Lockdown. Due To Lockdown Situation I Visited My Hometown Delhi Without Using The Bed. I Got Back To Bangalore On 19th October. After Using It For 2-3 Days We Found That Bed Is Of A Poor Build. It Is Also Making A Lot Of Noise On Even A Slight Movement. On The 4th Day It Broke Down As Shown In The Picture Below.
We Are Utterly Disappointed With This Product. . Wood Quality Is Very Cheap And It Is The Worst Product I’ve Ever Seen. After Raising The Complaint With Pepperfry.Com They Assigned A Carpenter To Service The Bed. Carpenter (Irfan Sheikh - [protected]) Visited Me On 2nd November For Inspection And Raised It Further That Bed Is Irreparable. He Also Mentioned That Bed Is Of Very Cheap Quality. He Gave His Feedback To The Team And Raised The Complaint Further. Resolution Office Assigned To This Case (Constancio Dsouza) Was Very Rude With His Conduct. First He Didn't Answered My Calls Which I Made 10 Times On 2nd November. Today He Called And Said That I Didn't Had Time And Then Denied To Make Any Refund/Replacement Saying It Is A Wear And Tear Case. Contancio cased me mental harassment with his behaviour. Product Is Still In Warranty.