Pepperfry — pepperfry - fake & cheap quality products along with no returns...

I cant believe that a heavily advertised Pepperfry can stoop down to these levels. I ordered a product of Kings International from Pepperfry and the size of the product in reality was small compared to the picture which was misleading. I raised a return request on the same day and did not hear back about the pickup even after 10 days. When I contacted the helpdesk they told me that return would not be accepted unless there was a defect. This comes as a big surprise because one would least expect such a ridiculous condition in an online purchase. There was no such statement about return policy in the T&C either. When they say EASY RETURNS AND REFUNDS, the buyer would expect just that. This is daylight robbery and I do hope this complaint helps resolve the issue.