[Resolved] Pepperfry — pepperfry not able to correct size or cancel the order request

Trivedi dhruv

from Rajkot, Gujarat

Address:	TRENDSUTRA PLATFORM SERVICES PVT LTD. Address: 801 8th Floor Tower B 247 Business Park LBS Marg Vikhroli (West) Mumbai - 400083, Tapi, Gujarat, 394650
Website:	pepperfry.com

I placed an order with Pepperfry and by mistake I choose wrong size of clock . I realized my mistake and called them to correct the size or cancle the order . This call was placed within 2 hours of placing the order.

Thay said we not able to correct or cancel the order because we don't have cancelation policy, but thay should change size at least, However, pepperfry flatly refused to cancel the order.

I am surprised that when the item is not shipped, they not ready to cancel.

+1 photos

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Jul 18, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Pepperfry Customer Care's response Hi! We do not accept cancellation once the order is placed. However, let us check with the team & we'll connect with you to address the concern.