[Resolved]  Pepperfry — pepperfry not allowing to cancel my order even if it's not shipped

Address:	Gurgaon, Haryana, 122002
Website:	Pepperfry

Hi

I have placed an order on 31st december evening. Order id:[protected] and amount: rs. 5174/- it was an order of two chairs and a shoe rack.

Before ordering i couldn’t see the estimated time of delivery anywhere in the app. After ordering and doing the payment, it showed that estimated delivery time is about 1 month. It is not feasible for me to wait for a month. I want to cancel this order.

I have contacted your helpline number, where i was told i cannot cancel the order. For any online website no cancellation policy doesn’t make sense if you clearly do not write it while consumers order. Specially, my order is not even shipped as it shows 27 days expected delivery. It could easily be cancelled. But the helpdesk refused to do so.

Resolution expected: please cancel the order and refund the amount i paid.

I have raised a complaint with the consumer affairs court. The docket number is 560159. The consumer court helpdesk asked me to mail you this and wait for your response. If you do not respond in a given timeline i will need to take a step further with the consumer complaint court help.

Regards