[Resolved] Pepperfry — pepperfry order of[protected]

sanjujoseph

from Anand, Gujarat

Address:

560035

Hi,
I have placed the order on 14th october, 2019, the product i have ordered is magnolia rectangular full length mirror in solid wood frame. The ordered id is[protected], the expected delivery for the same was on 19’th october. As i am writing this email to you with utter disappointment of dealing with pathetic customer care who have no clue in handling customer grievances and giving false promises on delivery timeline which has not been met so far, also the customer care executive just repeat the same line like as if they are reading some template of giving some false hope.
I just would like to cancel this order and refund my money as i don’t want to take this delivery anymore, also i am going to raise the complaint in appropriate consumer redressal forum.
This email is just for your information as i don’t have any hope of resolution here.
Regards,
Cinny

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Dec 30, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

Pepperfry Customer Care's response Dear Customer,

We regret for the hassle caused to you. We do see that the refund is already processed on your product. Please refer to the email sent for any further communication.

Regards,
Team pepperfry