Pepperfry — Pepperfry product received in broken condition - order no.[protected]

Address:110070
Website:www.pepperfry.com

I had ordered a mchannah bunker bed which was delivered on 17th feb. The assigned carpenter did not report for assembling the unit till 10th march and kept denying duty saying that the area (Vasant kunj) doesnt come under his duty territory. After raising yet another complaint i was assigned the same carpenter!!

The carpenter on opening the bed found that one of the bed boards had broken into two parts and said that this is defective and that the installation could not be done. I once again called the consumer helpline and they now refuse to replace/repair or accept any blame for having sent a broken, defective product.

I will never recommend anyone to buy any product from pepperfry.com. Absolutely bogus company with a ridiculous customer service and illogical return policy - how can a company not accept responsibility for a product that is delivered in broken/damaged condition??
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