[Resolved] Pepperfry — Refund of paid amount

Priyam25

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

order no:[protected] I have ordered a TV Unit worth 7729 on 6th of April2015 and the last date of delivery of the product is 27th April, but i didn't get the product by the expected delivery date.So i called customer care and waiting for the delivery for 4-5 days.Daily different different customer executive will tell different different story about the deliver.Finally i cancelled the order on 1st May and i got a confirmation e-mail regarding the cancellation of the order(May 3rd) and in that they mentioned that i will be getting the full refund within 7-10 working days.But after 10 days i contact the customer care regarding refund issue and now they are telling that cancellation process started but refund processed has to be initiated and from that i need to wait 7-10 working days.But they are not mentioning anything regarding refund process date. So please help in in this so that i will get my refund soon.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

May 11, 2015

Pepperfry Customer Care's response Dear Customer, We sincerely apologize for the trouble caused and regret to have disappointed you. Kindly allow us some time we will get this investigated and get back to you with a resolution. Regards, Team Pepperfry.