Pepperfry — reluctant to supply the ordered item/ not refunding the paid amount

Please note that i have ordered philo book case in walnut color from your website on august 25, 2019. The date of delivery is said to be 20-24 of this month. As of now, i did not receive the item reluctant to reimburse the amount.
I contacted the customer care and the replay was highly arrogant and the customer service is worst. According to the status in their application it has been kept on hold. This is a clear case of cheating.