Pepperfry — return policy "bheja fry" & sarcastic customer care
BBala_777 on Mar 18, 2018
Recently ordered bean bags from pepperfry.com, paid each rs.1600 for xxxl bean bag including beans. Product description says 3kg total weight, i trusted their 7 days easy return policy. After receiving the product it hardly has half the beans and almost you are sitting on the floor after 4-5 days usage. Raised a return request with them and then they started showing their true colors.
The executives at the helpline would think of themselves as lawyers and will try to argue for hours.in return they will advise you to carry the bean bag to the nearest grocery store and weigh the bean bag, take photos and send the pictures of the weight and the product. I requested them to arrange a scale to weigh the product at home, with the delivery guy, but they refused. Also mentioned i would be thankful if they could arrange some additional beans, which also is not possible.
In simple words, they will not accept the return what ever the scenario. They will simply test your patience, ruin your day, end of the day it's a pre-paid order, so go # yourself. For me, it's a loss of around rs.3000, but i almost was gonna order a queen bed from these people and decided to wait for a few days.
Simple things i missed —
No cash on delivery, pay in full.
No review for any single product.
No rating for not even a single product on entire website.
I almost do 90% of my shopping online, but never faced this level of frustration, was never cheated like this. Luckily escaped with a small loss rather sofa or bed.
[Mar 18, 2018] Pepperfry customer support has been notified about the posted complaint.
Verified SupportPepperfry Customer Care's response Mar 22, 2018
Apologies for the bitter experience. Please share your order # to investigate and provide appropriate resolution on the same.
Verified SupportPepperfry Customer Care's response Mar 26, 2018
Sorry to make you upset, will surely get this resolved up to your satisfaction. I would request you to share your order number to proceed with your request.
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