[Resolved]  Pepperfry — Return policy really unfair

Address:

Mumbai City, Maharashtra, 400042

I ordered a pair of cushion covers which looked good in the images provided. However, once I received the order, I realized that they were of very low quality fabric. Its transparent and cant be used on regular white cushion fillers. I requested a return of this item, to which they replied that it cant be returned if the customer doesn't like the product. Now how is one supposed to know the quality of fabric through images. After this one email, I have not received any reply to my subsequent emails to them. This is really unfair to the customers and they should make sure the customer know the return policy clearly before buying. No where did I read in BOLD letters about their "very different" return policy. It is company's prerogative to decide their return policy but atleast don't fool the customers into believing that they are dealing with yet another e-commerce website.