Pepperfry — Return policy unfair one sided

Address:Mumbai City, Maharashtra, 400072
Website:Consumercompalonts.in

Very unfair and one sided policy. Not a win win situation. Its a win for them and loose for customer

While i was about to become a loyal customer of pepperfry i have been left with a very bad reponse from the team of pepperfry.

Just go give you a quick reference to what i am speaking about. I have first time purchased from pepperfry and wish to return two out of three products purchased reason being i am not happy with the comfort of the sofa. I am being forced to keep this product becasue pepperfry says its a policy that the product should be either damanged or incorrect. However when i visited your studio i was told about a certain comfort which is not meeting my expectation.
If your company dosnt make exceptions on policy they are only loosing potential customers

I have written to you and i hope for a positive revert. I was told by juri (mostly thats the name) on the call center that a senior person mr bilal khan will call me by the EOD today but i did not receive any call and so i write to you with some hope.

Order no[protected]

Look forward go revert.

Regards

Mahima Trivedi.

Sent from my iPhone
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