Pepperfry — Return request is not accepting by pepperfry

Address:	Mumbai City, Maharashtra, 400070
Website:	www.pepperfry.com

I purchased 6 items (3 nos of exhaust fan and 3 nos of lights) from pepper fry for a value of rs. 5244. One of the light is not matching with my interior and quality of the light also poor. I requested m/s pepper fry to return the product and refund the payment of light. I requesting every one to don't buy any product from pepper fry. They are not interested in customer satisfaction, they are interested only in there policy. They send a mail to me, same is posted below.

Hi sir/madam,

Thank you for contacting us!

With reference to your online return request of your pepperfry order #[protected]ll1455168-s-pm2461

We have a company policy where if the customer orders any product from pepperfry and receives the same product in an accurate condition then we do not take the return.

If customer does not like the product, does not like the quality of the product or if the product does not fit in your criteria unfortunately no return. The same is also mentioned on the website under policies.

Hence we are considering this case as closed.


Thanks and regards,

Karanveer singh
(Account manager)
Returns team